Despatch and Delivery within the UK

Orders placed before midnight will be despatched the next day. In common with most online retailers funds are `settled' each night and we do not despatch until this clearing has happened.

In practice this means that if you place an order, say Monday afternoon then your parcel will be despatched First Class on Tuesday and you should recieve it on Wednesday, or Thursday at the latest.

If you order on Friday your parcel will be despatched on Saturday.

If you order on Saturday or Sunday despatch will be on Monday.

We are not able to despatch on Bank or Public Holidays.

Paying by cheque
We encourage you to pay online through the secure server because we can then despatch your order more quickly. If you pay by cheque you have to allow time for this arrive with us, and then we have to clear the cheque before despatch, so it could be a week before you receive your goods.
However we do have a form that you can use to pay by cheque. Click Pay by cheque to find the form.

Standard Postage prices*
Our postage and packing charge per order placed is a flat rate of just £3.50.

Small order delivery charge refund If a customer orders 6 items or less, they will receive 50p cashback with their delivery (applies to individual packets of herbs and spices/ recipe kits only).

Standard Delivery
Delivery for packages under 2kg is usually made by First Class Post by Royal Mail.

If you live in the Highlands and Islands you should allow extra time for your delivery, but there is no extra charge.

At Christmas mail generally takes longer to be delivered and Royal Mail provides information about posting dates for delivery by Christmas on it's website click HERE to visit Royal Mail.

Next Day Delivery
We no longer offer Next Day Delivery. Post Office charging structures, with surcharges for Saturdays, make this very difficult for us. Apologies for any inconvenience. Frankly you would usually get your parcel equally quickly by standard first class post.

Receiving your package
All of our packages are too big to fit through a standard size letterbox so you need to be at home to receive the package, or to have made other arrangements locally.

In our experience, Royal Mail reliably deliver 99.9% of our packages. Even parcels that have been thought lost forever often turn up eventually, finding their way back to us via our return label. Well done Royal Mail! If your package has not arrived, please take the following action:

1. Check that you have allowed long enough for your delivery, (see above).
2. Check to see if the postman has helpfully placed the package out of direct sight.
3. Telephone your local Parcels Collection Office to see if it is waiting for you there.
4. Notify us that your parcel has not arrived.

Delays beyond our control
We cannot be held responsible for delays to delivery caused by industrial action, bad weather conditions or other factors outside of our control.

Delivery by courier
If your package is over 2kg we may organise for your delivery to take place by courier. We only use reputable couriers, and may vary the company we use. In order to use a courier we have to disclose your name, address and telephone contact details. Some couriers will phone you to check when you are available to receive your parcel.

Delivery within EU
Postage prices for herbs and spices within the EU are as follows:
­1. We have 3 charging bands for delivery. For 7 items or less the charge is £3.50 (same as UK postage). for 8-15 items the charge is £7.00 and for 16-30 items the charge is £10.50

2. Parcels are not accepted if they exceed 2kg so if your parcel exceeds a packed weight of 2kg we will contact you and agree with you what should be left out to bring it below this weight. We will of course refund the cost of any items removed.

2. Delivery is by Airmail. Country of destination is reached within 3-4 working days, but onward postage within your country will depend on local postal services.

Delivery outside of EU
At present we are unable to ship to outside of the EU. There are widely differing regulations relating to the import of food, and a high likelihood that there may be customs clearance difficulties in a number of countries. We apologise for any disappointment.

*We reserve the right to vary our postage prices and during special offer periods the small order cashback will be suspended.